Privacy Policy

Vyom Digital Solutions is committed to protecting the privacy of those who use our online platform and services. This privacy policy describes how we collect, use, and disclose information, and the choices you have regarding your data when you access or use our site and related services, including software development for creative industries, digital platform engineering, media asset management systems, artist management software, interview and streaming technology, analytics and reporting tools, technical support, and digital strategy consulting.

We collect information you provide directly to us. This includes information you give us when you create an account, fill out a form, request support, communicate with us, or otherwise interact with this service. The types of information we may collect directly include names, contact details, payment information if applicable, and any other information you choose to provide.

We also automatically collect certain information when you access or use our site or service. This may include your IP address, device information, operating system, browser type, usage data (such as pages visited, features used, time spent on the service), and other diagnostic data. This information helps us understand how users interact with our platform and services.

We use the information we collect for various purposes related to operating and improving our services. This includes providing, maintaining, and improving our site and services; developing new products and services; processing transactions and sending related information; communicating with you, including responding to your inquiries and providing customer support; sending technical notices, updates, security alerts, and administrative messages; monitoring and analyzing trends, usage, and activities in connection with our services; detecting, investigating, and preventing fraudulent transactions and other illegal activities and protecting the rights and property of Vyom Digital Solutions and others.

Our legal basis for processing your personal data depends on the specific context in which we collect it. We will process your data where we have your consent to do so, where the processing is necessary for the performance of a contract with you (such as providing software development services or managing your artist account), where the processing is necessary for compliance with a legal obligation we are subject to, or where the processing is necessary for our legitimate interests or those of a third party, provided these interests are not overridden by your data protection rights.

We may share your information with third parties only in specific circumstances. This includes sharing with vendors, service providers, and consultants who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. We may also disclose your information if required to do so by law or in response to valid requests by public authorities, or if we believe disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others. In the event of a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be disclosed or transferred as part of that transaction.

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal data. These rights may include the right to access, rectify, or request erasure of your personal data; the right to restrict or object to certain processing activities; the right to data portability; and where we process your data based on consent, the right to withdraw your consent at any time. You can exercise these rights by contacting us. You also have the right to lodge a complaint with a supervisory authority.

We implement technical and organizational measures designed to protect your personal data from unauthorized access, use, alteration, and disclosure. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

Our site may use cookies and similar tracking technologies to collect information about how you interact with the service. These technologies help us analyze service usage, improve user experience, and provide personalized content and advertising. You can typically manage your cookie preferences through your browser settings.

Our service is not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.

Your information may be transferred to and processed in countries other than your own. These countries may have data protection laws that are different from those in your country. When we transfer your data to other countries, we implement safeguards designed to ensure your data remains protected in accordance with this privacy policy and applicable data protection laws.

If you have any questions about this privacy policy or our data practices, you can contact us.

Vyom Digital Solutions
Solitaire Corporate Park,
Suite 501, Tower A,
Andheri Kurla Road,
Mumbai, Maharashtra,
400093
India

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. When we make changes, we will revise the date at the top of the policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.